* Zone 1: Metropolitan France and Monaco
* Zone 2: Countries of the European Union, DROM TOM and Switzerland: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
* Zone 3: Other destinations: Canada, USA, Israel and Russia.
Among the countries we serve, we do not deliver the following destinations:
* Italy (Campione d'Italia, Livigno, Lugano, San Marino).
* United Kingdom (Channel Islands, Gibraltar.)
* Spain (Ceuta, Melilla, Canary Islands)
* Denmark (Faroe Islands, Greenland)
* Greece (Mount Athos.)
* Germany (Island of Helgoland, Büsingen.)
* Finland (Aland Islands)
* Other (Vatican City.)
Delivery is by Colissimo Suivi. Delivery times and delivery costs according to the coverage areas are as follows:
Price in €
Price in £
Price in $
ZONE 1 / FRANCE and MONACO
3 to 5 working days
ZONE 2 / EUROPE/DROM/TOM
5 to 10 working days
ZONE 3 / OUTSIDE EUROPE
5 to 12 working days
In the order confirmation email you will find a tracking number and a redirect link to the carrier's website to track your package.
First, you can check the delivery of your order with the tracking number that is in the email confirming the shipment or your account.
If the information provided does not give you sufficient information, please contact our customer service on +33 (0) 6 11 80 13 13 (non-surcharged call) or by email at firstname.lastname@example.org, provided with your order number and tracking number. Depending on the status of your package, an inquiry with the carrier may be initiated.
The dimensions of the boxes are appropriate and your items are properly protected.